What Our Customers Are Saying About Us

Dear Sir:

Today I had my Prius serviced at your dealership. Though I live in Olympia, I prefer to use your dealership for service for a variety of reasons: 1) Our buying experience with Lyle Cundy was one of the best we have ever had with any salesperson; 2) Your service hours are very accommodating, compared to those of Toyota of Olympia; 3) Your service staff is very effecient and personable; and 4) Your facilities are relaxing and pleasant.

There are two specific observations I would like to share with you based on today's visit. That young lady you have working at your coffee bar has such a delightful personality and is so eager to please your customers that she derserves a special thank you. She is the kind of employee whose cheerful and positive demeanor is to a admired. A rare gem!

The individual who in-processed me today, whose name is James Dean, though I'm not certain of that, was most helpful. I presented him with a discount certificate from Toyota of Olympia, wondering if it would be honored by your dealership. He carefully looked it over and agreed to accept it.

I just thought you might want to know why I will continue to visit Titus-Will and will likely buy our next car from you. Keep up your excellent service!

My wife and I bought and automobile from your dealership and picked it up one week ago. Our salesmanwas Dan Kern. I want to tell you that you should be very proud and fortunate to have this man at your dealership. I am 72 years old and have bought many vehilces over that span and can honestly say I've NEVER had a more pleasant experience in vehilce purchase. Dan is a very personable, friendly, patient salesman and we never felt pressured or uncomfortable in our dealings. We enjoyed our experinece with Dan and I hope your other salesmen/personnel can obtain his high standards. Our dealings were very pleasant and enjoyable. We will recommend Titus-Will and Dan specifically to our friends and family. Again, Dan is a true asset to your dealership, Dr. Karl and Mrs. Dale Pizzolatto.

Liked the curtious staff, and a nice waiting area open to the showroom with Ipads available to check out. Very Nice!

Aspects like the most: It was quick and simple and hassle free.

Most liked my coffee! I also enjoyed looking for another potential vehicle. The people out front were very helpful in answering my questions. The waiting area is very nice. The service appeared to be well done.

The professionalism of every staff member and the comfort and amenitites of the waiting area.

I most like that they suggested way to address my problem which kept the cost down of the visit.

Great service, loved shuttle service.

Most liked the convenience, friendliness and availability.

Would recommend, the comfort of the waiting area and amenities are the best I have ever seen!

The agent, Mr. Sung Hong was very helpful during the time my wife and I were at the dealership. I really like their flexibility to address my concerns.

Loved how quick and easy it was to get the oil change done.

Love the friendliness of the staff and efficiency in service.

I recently move to Tacoma from the Detroit area and have high expectations for car dealershpis. I have always been pleased with the service and high standards at Titus Will. I have recommended the dealership to everyone I know out here and shared my experiences with friends and family from home.

There was no high pressure salesman and Sung was great to work with!

The professionalism of all of everyone there as well as the time they took to give me all the information I wanted and make sure I understood it.

Thank you for the courtesy email. I am actually very glad you sent me an email because I was wanting to recognize one of your employees that helped me on the evening of Wednesday the 28th at 5:35 pm on the phone. I just only know her by her first name of "Brittany". I do not have her last name.

But basically I was driving home from Tukwila Wednesday night in the dark, pouring down rain when all of these car issues started on I-5. And let me tell you, that is one place you don't want to break down in rush hour traffic. LOL

Anyway I called Titus Will in a panic basically because I was losing power; and this gal Brittany that must have obviously been on the switchboard, was extremely helpful and pleasant. She went as far as to interact with a Technician on my problem to determine if I should attempt to drive all the way home. And at the end of the conversation, she graciously expressed that she hoped I got home safely.

So I would greatly appreciate her being recognized for her professionalism and kindness. Have a very happy new year! And I picked up my car this morning and it is running great! Kudos to Greg in Service and the Service Shop! :)

I recently retired from 35 years in the electrical wholesale industry. The last 5 years, I was the supervisor of customer service for the Seattle branch of an employee-owned, worldwide distributor with 240 branches in the US. I share this background with you to emphasize that I appreciate excellent customer service. Our overall experience with Titus-Will beginning with the purchase of our '09 Prius in 2008 through our most recent visit for the 30K mile service has been outstanding. Jim & Kay Love are without peers as a sales team committed to customer service. Your facility make waiting for a vehicle while it is being serviced is extremely customer-friendly & comfortable. Finally, the service adviser who took care of me yesterday was very courteous, professional and made sure that my vehicle was ready per my requested schedule. Also, Gordy, the courtesy van driver, met the same standards. He was very punctual for my return trip to the service department and personable to visit with.

You have a great team and we will continue to be Titus-Will advocates! I want to single out Kevin and Gordy; they deserve kudos in their employment files for the kind and capable way they treated me. I am grateful, esp. as a recent widow and quite a novice in dealing with automotive issues. I am willing to pay a little more than at my neighborhood service facility because I am confident I could ask for help and be dealt with honestly. And your amenities are a treat, too! Thanks to all.

Who would ever think it would actually be enjoyable to sit and wait for your car to get an oil change?! It is at Titus-Will Toyota! Everything is run so efficiently, like clock work, and the staff are always professional but equally friendly. Cookies...coffee machine...water...I wonder if I could move in!

Facility: Modern, spacious, and comfortable. HDTVs in the lounge with free premium coffee.

Service: Called for a car they did not have, and they kindly sent an employee to fetch it. Very friendly and informative. Did not feel pressured about anything. I was given plenty of time to consider and make decisions.

End-result: Left happy in my brand new car! Dealer greeted me off with a small gift as a "thank you".

Completely impressed with Titus-Will Toyota, everyone involved in the purchase process was impeccable, they took excellent care of me and made everything easier then I could have ever imagined it being, cannot praise this company enough. THANK YOU TITUS WILL I LOVE YOU!!!!

The wife and I were shopping for a new Toyota SUV and had heard about Titus Will from a co-worker. Our salesman Tom Burkheimer, was thoroughly knowledgeable of the 2011 4-Runner and all of its accessories. Tom was also very helpful in obtaining the locking lugs from our trade-in on the day after our sale. Our experience with Tom was pleasent and we would recommend Titus Will to our friends shopping for new or used cars.

Excellent service. They always go the extra mile and check out the car outside of the service you are requesting, love the car wash too

Great service department! Titus-Will Toyota service has done an outstanding job managing my service for the past 2 years. I have a personal account manager, Kevin, who always greets me and explains everything upfront for my visit. Even if I go in for a quick oil change, Kevin will track me down and say hello, just to ensure I am being taken care of properly. Thier lounge (no longer a waiting area) is full of great complimentary amenities (coffee, snacks, treats, and balloons for the kids) and very accomadating for getting some work done over wi-fi or just sitting and relaxing. I would recommend this service department to anyone.

Excellent service. They were very helpful over the phone and even more helpful at the dealership. A very trusting and honest service. I could not have been any happier. This is truly one of the best customer service experiences for me. They were very helpful in my price for the service and very fair. I am definitely making this auto service my first choice. Thank you Titus Toyota of Tacoma.

They have a beautiful new service department and they've made dropping the car off for service while you wait very pleasant in the new, large waiting area with wifi, barista with free coffee drinks and TV. Very friendly staff, too.

Service is always prompt and their customer service is amazing. Everytime I go there I'm treated like an individual, not just a number. With every service I am given options to choose from. I've tried going to other places for a vehicle and services needed and no one has been able to even match up to the service Titus Will Toyota provides. Thank you for everything you do!

Mr. McNiven went above and beyond servicing my vehicle; he made sure all fluids were full, checked my tire pressure - just made me feel he was concerned about the safety of my car.

Great customer service - made sure I was comfortable while waiting for my vehicle. Constantly checked whether I needed water or coffee or if I needed a ride somewhere. He was the best!

Ramon a was very helpful and knowledgeable salesman. I appreciated that he was not an extremely "pushy" salesman.
I would recommend him to my friends.

T-W did do great job keeping my Camry running perfectly, are always friendly, accurately tell me ahead of time what the charge will be, supply transportation to work and back when the service takes a long time, and now have the best waiting room I've ever seen (complete with complementary espresso drinks).

I went for an oil change. Had my coupon and rebate and ended up getting my front brakes replaced and back ones cleaned. Steve even rotated my tires! Jimmy Stewart, yes, his real name, was extremely helpful in explaining the details and getting me the best price! I even got a loaner car to go and hang out at the mall. Titus Will has the best customer service, from their service dept to their front desk reception to their barista. They make me feel like a priority not just a number. I feel safe taking my 2005 Corolla there time and again. And when it's time to get a new one, I will go there first!Thank you!!!!!!!! And, your waiting area is very welcoming. Love the cookies and coffee. Nice touch!

Mr Hernandez is extremely knowledgable and professional. His ability to explain the technical as well as the fluff details of the Toyota products is very impressive. Thank you for employing such a diamond.

Mr. G. Richards

My husband and I stopped at Titus-Will Toyota to look at the 2011 Forerunners and see if they would be willing to accept an unusual trade in with us on a new one. Ramon Hernandez not only spent time listening to our offer and pursuing the possibility of the transaction, but spent more time after we left researching and finding a means in which to satisfy the transaction.

We are VERY pleased with Ramon's attention to providing us excellent customer service. Also, the other staff at Titus Will were very friendly. Even our dog Easty thought so!!! Buying our new SUV very pleasurable experience.

Thank you Ramon!

Thank you Titus Will Toyota!

Respectfully,

Pat and Larry Steele

I called Kevin MvNiven about a problem with my sons 98 Tacoma TRD truck. The truck engine would not rev over 4000 RPM and stall when at idle. On arrival to drop off truck Kevin quickly processed and documented the problems and told me he would get back to me as soon as the problem was found. Within the hour I received his call with the issue. The crank pulley had become loose causing the speed sensor to shut down the engine. The crank was re-torgued to specifications and I picked up the vehicle within a 3 hour turn around. Price for this work was the price Kevin said it should be . I am a firm believer in customer service, and personal accountability. Thank you Kevin.

Amy offered great customer service, was very friendly, informative and concise. She helped me find exactly what I was looking for in a timely manner with an incredible price. Thanks Amy! I will continue to be a loyal customer of Titus Will and will refer others.

She listened to what I wanted in a car. She showed me what I wanted. I took a test drive in both the cars and then she helped me quickly through the purchase process.

Honest
Gave us all the information we needed to buy our new car.
Would buy our next car from Eric Shin. He was very patient with us and we enjoyed our purchase.

a courteous and professional staff made the buying experience a positive one. The salesperson was very knowledgeable and friendly and went out of his way to answer my questions in a non intimidating manner.

Marti was extremely helpful. She helped me find a safe, reliable car and was very understanding of my budget. Having recently graduated from graduate school, budget was a huge concern for me. She has now helped my parents, my sister, and myself purchase 3 cars and each time we all felt that we were being very well taken care of.

Great service by Diane, Jimmy and the rest of the Toyota team. I will recommend them to anyone that needs service and continue taking my vehicle here.

Marti met us at the door. She showed us the prius my husband was interested in. She convinced him (not an easy thing) to go for a test drive. He let me test drive part way through his test drive. I was hooked as well. So we bought two prius! Marti was wonderful to work with. The car was beautifully prepped for me when I drove it home the next day. Everyone I made contact with (Marti,Kim, and the manager) were genuine and professional. The overall experience was the best I have ever had and I have purchased many cars. Will definitely return again in the future and will recommend. In fact, our neighbors are buying one this week I understand from same dealership! Yea!

Loved the professionilism of all the workers at Titus Will Toyota especially Mr. Ramon Hernandez. He was the sales men working with me. At no point during the three weeks I was looking for a car did he ever try to force me into buying the vechile I was intrested in he was very comprehensive of my decisions, and he let me take my time. At the end his patience and hard work paid off because I went back for the vechile I liked now I drive my 2012 Scion TC Release Series 7.0

Work done in a timely manner and I am always treated very courteously. I would only go to Titus-Will to have service done on my car.

Really great service! Kevin was very friendly and professional. I appreciated his thoroughness with my ‘inspection sheet’. I will definitely come back to this location.

The customer service at Titus-Wills (Tacoma)went above and beyond what I expected.
The sales associate Amy Hasenbalg was very knowledgeable about the cars and was able to answer all of my questions. She is the best! I also felt that everyone was honest and I feel that I was given the best deal. I would highly recommend this dealership to anyone interested in buying a car. We also absolutely love the Toyota Camry, a great prodict and a great value. Thanks, Amy! You are awesome.

Robert was a pleasure to work with! He did a wonderful job helping me out!!! Thanks so much for helping me out with my car problems and getting me back on the road!

My husband and I purchased a 2011 Avalon from Titus-Will Toyota. We worked with Ramon Hernandez and found a sometimes unpleasant situation to be very pleasant. Ramon was very knowlegeable about the models on the lot and quickly gained our trust and respect. His friendly and engaging personality made him enjoyable and comfortable to work with. Ramon's work ethic was above our expectations and we would be happy to recommend him and Titus-Will to friends and family.

This dealership and its sales and service staff have always been exceptionally customer oriented in my dealings with them. My purchases have been honest and straight-forward with minimal need for negotiations. Sales staff, especially Blanch and Marti have always been as attentive following the sales as prior to it. Service staff are exceptional in their product knowledge and in their customer service.

And the product itself, a 2011 Prius in this case, is an exceptional product.

The salesman, Randy Menges was very professinal& not pushy. He was very knowledgable. He was onsiderate of what we were looking for. He answered our questions & not just for his benefit to sell us a car. We like the car we ended up buying & was the best experience we have ever had buyinbg a car. The sales manager & finance woman was great as well.

I came in for 150000 service. Overall I was very pleased with the overall experience. Great job, very satisfied, and very assured. I would come back again and refer to family and friends. Chairs in waiting area could be more comfortable.

Kevin mcniven is a great service advisor. Can't say enough good things about the way their service dept. Represents the Toyota brand like it's the best automobile on the market. I will only buy Toyota from Titus will due to the respect of the service dept.

Loved the service and the way I was treated. Not as a number but as an individual. I have been to other dealers in the past but there
is none that compare to the service at Titus Will Toyota. I felt that my service advisor was honest and trustworthy. So happy to have found a dealer that i can completely count on!

I purchased my Toyota tundra form Toyota of Puyallup.It was my dream truck that I wanted for my whole life I had it lifted thur them with all the options after I had it for a month. I found out that all the work done trugh them was shotty at best. I went to them to have it fixed and they treated me with no respect at all and told me to basicly get lost. A friend told me not to give up and to go see Kevin McNiven at Titus will Toyota. even thogh I had not purchesd the truck there Kevin personally put my trust and loyalty back in the Toyota brand. He did what no one else did at Puyallup and I mean no one all the way to the GM. If it wasent for him I would no longer have my truck. I would not have trusted it to be my vehicle. But because Kevin Personaly made sure the work was done rite on time and at a price I could afford I will never go anywhere else. I wont take my tuck in for even an oil change unless Kevin is there. His comitment to the customer far exceeds anyone I have ever delt with. Unlike Puyallup who once they had my money wanted nothing to do with me I will never go to Toyota of Puyalluyp ever agin and tell every one I know to go see Kevin McNiven at Titus will they have a customer for life because of him.

Took my Avalon in yesterday for an "Express Oil Service"...service was completed in a timely manner, [while I waited]. Dawn Lewis let me know as soon as the vehicle was ready to go...and took time to explain additional recommendations recommended by the technician.

I take my car in for oil changes and service, I am always greeted immediatley upon arrival and taken care of quickly. The Service department does a great job!

My husband and I, would like to personally nominate David Schmitt as your "BEST" employee with the "Best Customer Service". We have dealt with him for several years and he has always given us great advice when it comes to the maintenance/repair of our vehicles. Most of all, with my husband being deployed off and on throughout the years, I can rest assure that Dave will always help and assist whenever needed when it comes to our vehicles. For this, we will always be "loyal" customers of yours! Dave truly cares about his customers!!!!

Excellent customer service from Dave Schmitt. He is exceptional and very knowledgeable about any issues that I bring to him about my two Toyota vehicles.

I worked with Jimmy Stewart and he was very good in accomodating my concerns about my Totoya Rav 4 and why there wasn't any oil in it since Titus-Will was the last place that changed my oil. I requested I see the dip stick this time. Jimmy and the automechanic were very nice which is why I gave customer service a great rating. In the past, the service and pricing at this dealership has not been the best, but I continue to take my vehicle there for service since I bought my vehicle there.

WHAT CAN I SAY BUT AWESOM I HAVE BEEN A CUSTOMER FOR 11YRS THE SERVICE AND THE PEOPLE THAT WORK THERE ARE THE BEST.HAVE BOUGHT 2 SCION BOTH WHERE BRAN NEW AND FOR ME THERE THE BEST .THERE LIKE FAMILY TO ME.

Mike and Mark worked with me and sold me the car I wanted at a vary fair price. Each has been very helpful since the purchase with incidentals like getting snow tires installed, etc. I would definitely start here for my next Toyota purchase.

I have done so many services through Titus-Will toyota. Everytime i go there the guy name David in service department explains me what is wrong with my car and also helped me to get the rent car also.
What a nice service.Not like Larson Toyota on South Tacomaway, Titus-Will service department is so nice and very pleasant to work with.
Do not ever go to Larson Toyota people. First, their main goal is just sell the car and after you purchase your vehicle there, that is it. No more help or further explanation about cars. Plus, their service department is not nice and really sucks. Instead of explaing to me detail what is wrong, they like to lie to customers. I really mean it.

I initially dealt with Kay Love, the Internet sales contact. Kay turned me over to Jim Love and we exchanged emails and phone calls to reach a mutually agreeable price and delivery on a 2004 Sienna. Car arrived earlier than promised and Jim scheduled a delivery appointment. Upon arrival at the dealership, Jim had all the paperwork ready and the minivan staged for delivery. The whole process took less than a hour and I was on the road headed for Seattle in my new Sienna. Jim and Kay Love made the car buying experience a pleasant one